RE: Your Dellware Online Order

Dan Kohn (dan@teledesic.com)
Tue, 22 Jul 1997 08:32:08 -0700

This order is NOT correct. On the final page, the shipping zip code
should have been 29482, not 98033. 98033 is the billing zip code. I
entered this correctly but you have an error in your checkout scripts
which appear appears to replace the shipping zip code with billing zip
code.

Further, your DellWare catalog has a ways to go in ease of use of
on-line shopping. It does not seem unreasonable that if I am going to
be spending hundreds or thousands of dollars on your online catalog,
that you could offer more than a one-line description of the product. I
understand that you are one of the pioneers of online commerce and have
been working on improving the shopping experience when buying a full
bundled computer. But when buying a monitor or keyboard, it would be
nice to get more than just a list of the 70 items you have available
without any descriptive information to make an informed purchase. Since
your telephone salespeople have been trained to provide more helpful
purchasing suggestions, I assume you have the information necessary to
allow an informed online purchase, and I hope you will be adding this
sort of functionality soon.

In the meantime, please call me at 425-602-6222 to confirm that you have
the correct shipping information on this order.

- dan

--
Daniel Kohn <dan@teledesic.com>
Teledesic Corporation     PGP KeyID: 0x6129DD6D
+1-425-602-6222 (voice)   602-0002 (fax)
http://www.teledesic.com


>-----Original Message-----
>From:	DW_Online_Order@dell.com [SMTP:DW_Online_Order@dell.com]
>Sent:	Tuesday, July 22, 1997 8:20 AM
>To:	Dan Kohn
>Subject:	Your Dellware Online Order
>
>Thank you for your internet DellWare order.
>
>
>A Dell Sales representative will send an official confirmation with your
>ORDER NUMBER within one business day.
>
>
>
>Thank you again for your order.
>
>
>
>
>Sincerely,
>
>Dell Online Sales
>
>DW_Online_Order@dell.com
>
>----------------------------------------------------------------------
>                              Order Detail
>----------------------------------------------------------------------
>Qty   SKU         Product Description            Price
>----------------------------------------------------------------------
>1    52339-23    MAG 710V2 (16.1 VIS)    $499.00
>----------------------------------------------------------------------
>1    88211-35    CLASSIC 104-KEY LAYOUT WIN 95    $28.00
>----------------------------------------------------------------------
>Subtotal = $527.00
>Shipping = $59.46
>
>  TOTAL  = $586.46
>Applicable Taxes not included.
>