TIME DIGITAL OMBUDSMAN:
Are you in a dispute with a company over a piece of software or electronic
equipment that doesn't quite work as advertised? Do you have complaints
about your internet or online service provider that can't be worked out
between you? If you've contacted the company and the issue is still
unresolved, TIME magazine wants to help. TIME Digital, a supplement to TIME
magazine, offers a free service of advice and mediation. Just e-mail us at
ombudsman@time.timeinc.com with a detailed account of your story and we'll
try to help resolve the problem. Because of limited resources, we may not be
able to act in every case. Submissions may be edited and published in Time
Digital or any electronic medium.