Re: Mr. Rifkin to United Airlines: the missed opportunities were conscious, trust me...

From: JTS - MCDLXXXVI (jts7@duke.edu)
Date: Tue Oct 24 2000 - 09:00:50 PDT

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On Mon, 23 Oct 2000, Adam Rifkin wrote:
> I'm not sure if the quality of United's service has gone down
> this year, or if I'm just projecting because I had some really
> bad experiences this year.

Gotta think it's universal, considering the televsion advertising last
night on MNF. No link to adcritic, sadly, but it was something along the
lines of "Sorry we futzed up, please try us again this year."

        JTS

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