eBay site crashes again
Virtual auction house suffers another
outage; no service since early morning
August 06, 1999: 8:35 p.m. ET
NEW YORK (CNNfn) - Online auctioneer eBay Inc.
suffered another massive outage of its Web site
Friday, the latest in a series of technical missteps for
one of the leading e-commerce firms.
The company said the entire site crashed at
approximately 7:30 a.m. ET and last for more than
nine hours. Shortly after 5:30 p.m., technicians were
able to restore some operations but the search
function was still not completely restored.
In an interview with CNNfn Friday, eBay President
and Chief Executive Officer Meg Whitman said the
company is experiencing "growing pains" and
acknowledged the auction firm still has some
"incremental work to do" in order to protect against
outages.
She said eBay would extend all auctions that were
due to end between the time of the outage and the
time at which service was restored and the company
would also refund all listing fees for those auctions.
eBay's most recent troubles occurred in June,
when millions of potential bidders were left hung out
to dry due to a near 22-hour site failure. That
incident cost the company $3.9 million in
second-quarter revenue as the company issued
refunds and extensions to its customers.
eBay shares tumbled 7-1/2 to 85-3/8 in afternoon
trade.
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Sally Khudairi . ZOT Group . http://www.zotgroup.com/
+1.617.818.0177 <sk@zotgroup.com>